Building a Customer Service Mindset

Neuroscience has revolutionised leadership, but what does it have to offer customer service? In this course, you will look through a brain-friendly lens at how customer service really works. Using Mater’s own Mind MASTERY™ Discovery Tool, explore how seven key neuroscience insights apply to your business, online or offline, and get the building blocks your need to take your customer service to the next level.

Who should attend?
This course is designed for any member of the community who wants to improve their approach to customer service, both professionally and personally.
Course structure and assessment

This course is delivered over a four hour active learning workshop featuring interactive discussion and application of key concepts to participant’s own business context using the Mind MASTERY ™ Discovery Tool and action planning. 

Workshop topics include:

  • Customer service state-of-the-art: What does it look like?
  • Neuroleadership 101: The impact of threat and reward
  • Introduction to Mater’s Mind MASTERY model
  • Discovery Time: The 7 mind MASTERY building blocks and how they apply to your business.
  • Action planning
Participants will receive a Certificate of Attendance, sent electronically.

8 am—12 pm


Mater Education
631 Stanley Street, Classroom 1
South Brisbane Campus

For more information and a campus map visit the contact page.


$264 (incl. GST)
10% discount available for Mater People

Cancellation and refund policy

If you’d like to learn more about this course and future course offerings, please submit the form below.


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Your Resilience Roadmap
High Value Conversations
Find out more about this course

Register for upcoming dates

Date Location Cost Actions
12 Feb 2021 South Brisbane $264.00 Apply Now
17 May 2021 South Brisbane $264.00 Apply Now