An effective Open Disclosure conversation can assist health service organisations to manage adverse events compassionately and provide broader benefits through improved clinical communication and system improvements.
When things go wrong in the health care system, patients and families want to know. How people learn about these adverse events shapes their experience, and has a huge impact on their attitudes towards treatment options, clinicians and health services in future. It is widely acknowledged that these conversations can be difficult to have, but are integral to the delivery of quality care.
During this four hour course, participants will gain the knowledge and skills they need to conduct these difficult conversations effectively, with transparency and compassion. Participants will learn and practise new techniques in a safe learning environment through simulated conversations, and will also have the opportunity to test their own ‘open disclosure conversation’ in a small group setting with simulated patients.
This course aims to prepare any health professional who may be involved in Open Disclosure conversations.
By the end of this workshop you will be able to:
- understand Open Disclosure principles, elements and processes
- demonstrate an application of Open Disclosure theory into practice.
The Australian Commission on Safety and Quality in Health Care (2012) describes Open Disclosure as the transparent communication between clinicians and patients about incidents that have resulted in harm during their health care stay.