What would you like to learn today?

Medical Administration

Do you have what it takes to be the face of healthcare? Have you thought about a career in one of the most secure and in-demand industries?

Yes? Then this course is for you.

Mater Education gives you the opportunity to gain the knowledge and skills you need to work in medical reception and administration. Even if you already work in a similar role, this course will give you the chance to expand and formalise your current skills and knowledge.

Career pathways

The knowledge and skills you learn in this course will prepare you for roles including:

  • medical receptionist (for both public and private practices)
  • medical administration
  • ward clerk
  • medical records clerk
  • medical secretary.

You'll be taught by content experts, and you will receive a statement of attainment for the accredited units you complete successfully.

Course outline

Medical terminology unit is online, and you can access trainer support at workshops and during business hours. Other topics include:

  • customer service, communication, policy and procedures (workshop one)
  • medical records, privacy and confidentiality, and appointment booking (workshop two)
  • billing processes, Medicare, and private health insurance (workshop three)

Units of competency included in course:

  • BSBMED302 Prepare and process medical accounts
  • BSBMED303 Maintain patient records
  • BSBMED301 Interpret and apply medical terminology appropriately
  • BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment
  • BSBCUS301 Deliver and monitor a service to customers
If you have successfully completed any of the above units, please contact us before applying and paying for the course. You will need to enrol through a different process, to ensure you don't pay for the unit/s you don't need. 

Learning Outcome

Your statement of attainment will be recognised for credit into the following qualifications:

  • HLT32912 - Certificate III Health Administration

  • BSB31112 - Certificate III Business Administration – Medical

  • HLT33015 - Certificate III in Allied Health Assistance

Duration & Cost

The course is delivered in three full-day workshops (9.00 am – 3.30 pm), and includes online learning for independent study.

$550 including:

  • interactive participant manual
  • online resources
  • support from content experts
  • tea and coffee.


Mater staff, Mercy partners and Mater Education students and students from university partners can claim 10 per cent discount on tuition fees.


This course is held at Mater's South Brisbane Campus. (See the map on the contact page for more information.)
We’ll let you know the building and room location when you enrol.

Apply Now

Please use the following promotional codes to claim discounted fees based on your status while paying online for this course:

  • Mater staff or Mercy partners: MHS Staff
  • Mater Education student (past, applying or present): MEL Student Existing 
  • Applying or current Diploma of Nursing student: DoN
  • University students/staff (ACU & UQ only): University Partner

By claiming the discount you declare that you are Mater staff/Mercy partner/MEL Student/University partner student and agree to provide proof of eligibility.

Cancellation and refund policy
To register your interest in this course for 2018, please email medical.admin@mater.org.au.