Health Administration Symposium

This exciting and interactive symposium will provide you with the opportunity to learn new skills and techniques to respond to the constant changes and challenges in health administration and customer service.

Through a series of facilitated workshops, case studies and discussions, participants will gain an understanding of recent updates to Privacy legislation and customer expectations, and learn new communication strategies to effectively manage and respond to challenging people and situations, to ensure a positive outcome for everyone involved.

Who should attend?
Anyone working in administration within a health care setting, such as:
  • Practice managers
  • Administrative health professionals
This one-day symposium will include facilitated workshops, case studies and discussions to guide participants through the following topics:
  • Professional administration
  • Privacy: exploring the legislative changes and implications of a breach
  • Personal debriefing: learning to cope with and detach from a difficult situation
  • Examining customer service: delivering excellent customer service in a healthcare setting
  • De-escalating and managing challenging people: how to prevent and diffuse escalating situations
Duration & cost

One-day syposium: 9.00 am - 4.00 pm


Cancellation and refund policy

Mater South Brisbane Campus
Raymond Terrace, South Brisbane

For more information and a campus map visit the contact page.

Apply Now
Date Location Cost Actions
24 Oct 2018 South Brisbane $350.00 Apply Now
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