Code of practice

Code of Practice
In 2011, Mater Education Limited (MEL) was established as a wholly owned subsidiary of Mater Group to ensure strong and consistent governance and a discrete focus on providing high quality education, training, learning and development services. We offer a range of courses for students (undergraduate, postgraduate and prevocational) through to highly experienced practicing clinicians and professionals
This Code of Practice provides the basis of our best practice in marketing, customer support, engagement with industry, quality assurance and governance for administration and management of our education, training, learning and development services.
 

Marketing and advertising

MEL does not deliver training under any third-party agreement.  We are responsible for compliance of our marketing and advertising that provides clear and factual information, does not use false or misleading statements and our products and services are marketed with integrity, accuracy and professionalism.  Our website, brochures and other advertising materials are clearly branded and we use easy to understand wording.

Accreditation

MEL is registered with the Australian Skills Quality Authority (ASQA), which require us to meet a national set of standards that assures nationally consistent, high-quality training, assessment and outcomes for our customers and allows us to issue recognised Australian Qualification Framework (AQF) qualifications and statements of attainment to graduates who we assess as holding the required skills and knowledge to the standards required by industry. We are an approved education provider of the Diploma of Nursing Program by the Australian Nursing and Midwifery Accreditation Council (ANMAC). 

Various education and training programs are accredited with specialist medical colleges including the Royal Australian College of General Practitioners (RACGP), Australian College for Emergency Medicine (ACEM), Australian and New Zealand College of Anaesthesia (ANZCA), Royal Australian College of Surgeons (RACS), and professional colleges including, the Australian College of Midwifery (ACM) and Australian College of Nursing (ACN).

 
Customer support
MEL is committed to provide support to our learners who identify as, or have been determined through an enrolment process to have, language literacy and numeracy (LL&N) needs, learning differences or academic proficiency difficulties, support for ongoing learning and progress through their study.


Feedback
We welcome and value feedback including suggestions and compliments.  MEL has multiple avenues for receiving and responding to feedback and in an effort to ensure ongoing improvements with our services, MEL is committed to resolving complaints quickly, fairly, efficiently and courteously.
 
Engagement with industry
MEL has a commitment to providing a high quality service and is focussed on continuous improvement. Our training programs are developed in consultation with industry representatives to ensure the relevancy to contemporary industry requirements. We value feedback from all students, employers, relevant industry representatives and staff for incorporation into future education programs.
MEL engages with industry partners to ensure current knowledge and skills, and training content and methodologies reflect industry practice and requirements.

Quality assurance

MEL is committed to providing a high quality service and is focussed on continuous improvement. We have quality systems in place and actively seek and value feedback from students, staff and employers to incorporate into future programs.

Management and administration

MEL has robust policies and management strategies, which ensure sound financial and administrative practices. MEL management ensures the organisations sound financial position and safeguards tuition fees until used for education programs for which they were collected. Our refund policies are fair and equitable and meet the requirements of Australian Consumer Law. Customer records are managed securely and confidentially, and are accessible to our customers on request and in accordance with our policies and procedures. MEL holds the necessary insurance policies to conduct its business.

Legislation

MEL complies with all relevant State and Commonwealth Government legislation, regulation and accreditation requirements.

External review

MEL participates in external monitoring and audit processes. This includes random quality audits, audit following complaint and audit for the purposes of re-registration or re-accreditation.

Admission procedures

When admitting candidates, MEL will adhere to all aspects of social justice. Applicants will be assessed for entry to courses on:

  • successfully meeting course pre-requisites
  • a demonstrated capacity and willingness to engage and complete learning in a professional and courteous manner
  • meeting the relevant LL&N and English language requirements of programs.

Where relevant, MEL reserves the right to only admit candidates into programs whom they believe meet the relevant entry and program criteria.

Privacy

MEL adheres to its responsibilities in using, managing and handling of personal information in accordance with the Australian Privacy Principles (APPs).

Respectful Behaviour

Our learners are expected to behave in a socially responsible manner and respect the rights of all other learners and staff. MEL is an adult learning environment with a diverse range of learners, and all learners are expected to participate in a respectful and mature manner.

If MEL finds that behaviour is not respectful e.g. repeated refusal to follow training plans or behaviour that is disruptive, MEL reserves the right to take the appropriate disciplinary action, which could include cancellation of enrolment.

Fees and charges

MEL will provide tuition fees for each of its programs clearly and concisely. Fee schedules, charges and refund policies are on our website and are available prior to candidates committing to/enrolling in our programs.

Qualified and experienced educators 

Quality learning outcomes requires quality educators. Our educators regularly engage with industry partners to ensure they maintain their own knowledge and skills, and ensure our learning content and methodologies reflect contemporary industry practice.

Diversity and inclusion

Embracing diversity and being inclusive means MEL will not tolerate unlawful discrimination, bullying, harassment or victimisation. Further, MEL will be proactive and transparent in its encouragement of MEL’s management to translate, role model and openly discuss diversity and inclusion with their education and administrative staff and they to learners.

It is MEL’s expectation that our people will hold each other (fellow learners, educators, team leaders, managers) to account when there are opportunities to improve, or where diversity and inclusion practices have been compromised.

Our commitment

We are committed to excellence in education and acknowledge the need to respond to the diverse needs of our learners and to be aligned to community and consumer expectations.
Our Five Principles of Educational Excellence:

  • Quality and Governance
  • Evidence Based Best Practice
  • Learner Centred
  • Engaging and experiential
  • Contemporary Education

By applying these 5 Principles – we will produce excellent educational outcomes for our learners.