High Value Conversations
Build the confidence and skills to have conversations that matter
Mater Education's award-winning High Value Conversations program equips individuals, teams and leaders with practical tools to speak up, give and receive feedback and engage in conversations that are curious, respectful and helpful.
Developed in healthcare and now used across a range of industries, the program has helped thousands of professionals create workplaces where people feel safe to raise concerns, share ideas and learn from feedback, earning participant recommendation scores of 90 per cent.
Grounded in psychological safety, organisational psychology and neuroscience, High Value Conversations provides a practical framework for improving communication, strengthening workplace culture and supporting safer, more effective teams.
Suitable for professionals at all levels, this workshop will help you:
- Speak up confidently when something doesn't feel right
- Give clear, respectful and helpful feedback
- Receive feedback with openness and curiosity
- Navigate difficult conversations with greater confidence
- Apply practical frameworks to real workplace situations
Who should attend?
This course is for any employee or organisation looking to transform culture by learning the art of engaging in high value conversations.
Course information
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This 3.5-hour interactive workshop focuses on applying High Value Conversation principles to real workplace situations, giving you practical tools you can use immediately in your role.
You will learn to:
- Understand the key elements of a healthy workplace culture, including psychological safety, motivation and accountability.
- Engage in open, respectful conversations and confidently speak up about unsafe or unprofessional behaviours.
- Respond effectively when receiving feedback, even in challenging situations.
- Use practical frameworks to give clear feedback and escalate concerns when needed.
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Participants will receive a Certificate of Attendance, sent electronically.
Meet your professional development requirements
High Value Conversations can contribute to your CPD requirements. View profession-specific mapping resources below to see how the program aligns with relevant professional standards and frameworks.
Be an advocate for effective communication in your workplace
Coaches program
This eight-hour program is designed for individuals who have completed the initial High Value Conversations workshop and want to deepen their skills and champion curious, respectful and helpful conversations in their workplace.
You will learn:
- Coach others to apply High Value Conversation principles
- Strengthen your listening and questioning skills
- Support psychological safety within teams
Champion a shared approach to communication and feedback
Ideal for team leaders, educators, managers and clinicians looking to embed High Value Conversations within their teams and organisations.
Enrol now
E-Learning modules
Access professional development on demand! Self-paced, web-based modules are available now to improve your communication skills, which can be further complimented by attending an in-person workshop. Purchase the modules individually or bundle together!
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Discover one of the foundational principles of High Value Conversations: assuming others are intelligent, capable, care about their work and want to improve. Learn how this mindset supports psychological safety, respectful communication and more effective problem-solving.
12 minutes
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Learn how psychological safety enables people to speak up, ask questions, share ideas and raise concerns without fear of blame or embarrassment. Discover practical ways to foster safer, more inclusive and high-performing teams.
10 minutes
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Explore the difference between judgemental, non-judgemental and With Good Judgment approaches to feedback. Learn how curiosity and inquiry can improve communication, relationships and outcomes.
15 minutes
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Develop the skills to receive feedback with openness, curiosity and professionalism. Learn practical strategies to manage defensiveness, strengthen self-awareness and use feedback as a tool for growth and improvement.
25 minutes
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Learn a structured approach to respectfully escalating concerns when they are not initially acknowledged or addressed. This module supports safe communication, accountability and speaking up for the best possible outcome.
20 minutes
Solutions for organisations
Create a culture where people speak up and safety comes first
High Value Conversations can be delivered at scale to support meaningful cultural change.
By establishing a shared language and consistent approach to feedback, organisations can strengthen communication, improve psychological safety and address concerns earlier.
This program is particularly valuable for organisations looking to:
- Strengthen psychological safety and accountability
- Reduce risk through better communication and escalation
- Build leadership capability in feedback and coaching
- Create a consistent approach across teams and departments
Tailored delivery options are available to meet your organisation's needs, including face-to-face and virtual delivery.
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